🔄 Product Return & Refund Policy

Effective Date: May 20, 2025

Applies to: All dairy and related products sold on bddairy.com

We value your satisfaction and strive to provide the best quality dairy products. However, due to the perishable nature of our products, we follow a strict return policy.

1. Return Eligibility

• Returns are only accepted within 24 hours of delivery.
• Product must be unopened, unused, and in the original condition.
• Must be accompanied by a valid proof of purchase.

2. Non-Returnable Items

• Perishable items (e.g., milk, curd, ghee, butter) once opened or damaged after delivery.
• Products requested for return beyond 24 hours of delivery.

3. Damaged or Wrong Product

If the product you received is damaged, expired, or incorrect, please contact us immediately with:

• Order number
• Clear photo of the item
• Description of the issue

We will arrange for a replacement or refund as applicable.

4. Refund Method

Refunds (if applicable) will be processed to the original payment method or via mobile banking within 3–5 business days.

5. How to Request a Return

To request a return or refund, please contact us:

📞 +880 [Your Phone Number]
📧 returns@bddairy.com